At The Injury Solicitor Ltd we are committed to providing a high quality of service to all our clients. But if something goes wrong, we want to try to put it right. Where possible, we try to resolve concerns informally. In the first instance we suggest that any issues are raised with the Solicitor responsible for your matter, who will do their best to put things right. However, if you are still unhappy after speaking to the Solicitor, you may raise a formal complaint in accordance with this procedure.
In order to do this, please contact our Managing Director Elena Manukyan by sending an email to email@example.com or you can write to us at The Injury Solicitor, 76 King Street, Manchester, M2 4NH. Elena Manukyan has overall responsibility for complaints and will decide how your complaint should be investigated.
Who can make a complaint?
- Our complaints handling procedure is reserved for clients of the firm. Unless we provided legal services to you as an individual, you will not be able to complain through this procedure.
What can I complain about?
- You may complain about any aspect of the service provided by us.
How does the procedure work?
- We will acknowledge receipt of your complaint within three working days of receiving your complaint, a partner will send you a written acknowledgment explaining the next steps.
- Once we have received and acknowledged your complaint, we will undertake a full of your file and aim to respond to you within 8 weeks of the date you submitted your complaint.