complaints

At The Injury Solicitor Ltd we are committed to providing a high quality of service to all our clients. But if something goes wrong, we want to try to put it right. Where possible, we try to resolve concerns informally. In the first instance we suggest that any issues are raised with the Solicitor responsible for your matter, who will do their best to put things right. However, if you are still unhappy after speaking to the Solicitor, you may raise a formal complaint in accordance with this procedure.
In order to do this, please contact our Managing Director Elena Manukyan by sending an email to elena@theinjurysolicitor.com or you can write to us at The Injury Solicitor, 76 King Street, Manchester, M2 4NH. Elena Manukyan has overall responsibility for complaints and will decide how your complaint should be investigated.
Who can make a complaint?
- Our complaints handling procedure is reserved for clients of the firm. Unless we provided legal services to you as an individual, you will not be able to complain through this procedure.
What can I complain about?
- You may complain about any aspect of the service provided by us.
How does the procedure work?
- We will acknowledge receipt of your complaint within three working days of receiving your complaint, a partner will send you a written acknowledgment explaining the next steps.
- Once we have received and acknowledged your complaint, we will undertake a full of your file and aim to respond to you within 8 weeks of the date you submitted your complaint.

complaints

At The Injury Solicitor Ltd we are committed to providing a high quality of service to all our clients. But if something goes wrong, we want to try to put it right. Where possible, we try to resolve concerns informally. In the first instance we suggest that any issues are raised with the Solicitor responsible for your matter, who will do their best to put things right. However, if you are still unhappy after speaking to the Solicitor, you may raise a formal complaint in accordance with this procedure.
In order to do this, please contact our Managing Director Elena Manukyan by sending an email to elena@theinjurysolicitor.com or you can write to us at The Injury Solicitor, 76 King Street, Manchester, M2 4NH. Elena Manukyan has overall responsibility for complaints and will decide how your complaint should be investigated.
Who can make a complaint?
- Our complaints handling procedure is reserved for clients of the firm. Unless we provided legal services to you as an individual, you will not be able to complain through this procedure.
What can I complain about?
- You may complain about any aspect of the service provided by us.
How does the procedure work?
- We will acknowledge receipt of your complaint within three working days of receiving your complaint, a partner will send you a written acknowledgment explaining the next steps.
- Once we have received and acknowledged your complaint, we will undertake a full of your file and aim to respond to you within 8 weeks of the date you submitted your complaint.

what happens next?

Through this procedure we aim to resolve all concerns to your satisfaction. But if you are not satisfied with our response, you may be eligible to refer the complaint to the Legal Ombudsman provided you do so within six months of the end of our internal complaints procedure.

 Any complaint to the Legal Ombudsman must usually be made within 6 years from the date of the problem which brought about your complaint, or within 3 years of the date you should reasonably have known there was cause for complaint.

 Please note that the Legal Ombudsman will not normally accept a complaint unless we have been given the opportunity to respond first. For further information regarding timescales and eligibility, please contact the Legal Ombudsman using the details below. 

The Legal Ombudsman can be contacted as follows: 

Address: PO Box 6806, Wolverhampton, WV1 9WJ Telephone: 0300 555 0333 Email: enquiries@legalombudsman.org.uk Website: www.legalombudsman.org.uk 
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